Yesterday on Waves Platform I placed an order to sell Kolin at 2 Sats on the BTC market. I was puzzled as it didn’t seem to execute into a pending order which will be pending until the price hits 2 sats, so I tried exactly the same amount again and it still didn’t seem to work.
I then looked at my order history and it excuted in Waves despite me keying it in BTC Sats. Not only that but it executed at 3000 Wavetoshi which is approximately 60% less than 2 Sats so I have lost a huge amount of money due to what I think is a bug.
I reached out to Waves Support and they don’t want to help me. They are saying that I am mistaken and that I must’ve keyed it wrong. I did not key it wrong. I asked to sell at 2 sats. Not 3000 Wavetoshi. They are basically accusing me of lying. They asked me to send them a video of me using the website and going into the order section. It seemed normal so they said they won’t help me.
Earlier today I did an experiment and I tried to replicate this. I placed 3 orders to sell 1 kolin at 2 sats on BTC and they all got sold at 3500 wavtoshi even though I asked to sell at 2 Sats. I managed to record this on my phone as I was doing it and I sent it to Support and your telegram and they are still accusing me of lying. They are saying I need to send a video of me using my phone with a timestamp and filming myself as I do it.
Can somebody please help me? This looks to me like a bug. And it’s a bug that has lost me roughly 60% of my money yesterday. I understand that this may have happened previously on the website. Can anyone suggest what the best way forward is. I would like to be reimbursed for what I have lost. I’m very distressed about losing what is a lot of money for me through no fault of my own.