I cannot see neither my ducks nor my waves on my account

Hello, Waves support team,

Today I have decided to revise both, my waves.exchange and my waves ducks account and I have noticed that waves ducks says me I have no ducks on my farm (although I had 4 genesis ducks on my farm) and it says I have no WAVES on my waves.exchange wallet. Which could be the problem and how can I get a solution to it? I have revised the transactions over my wallet and there is no withdrawal from my account, so where are my funds?

Thanks for your attention,


Users support is being provided on waves.exchange, there is a chat icon in the bottom right corner (look for “other questions”)