Transfer from Bitcoin to Waves

I made a transfer from my bitcoin broker to my Waves bitcoin account, the miners validated it in the blockchain, but it did not come to my Waves account.

https://www.blockchain.com/btc/tx/024f68de4ca79bd14b3d49324dc2920432cfe7a85197b4f33b995964a7d53d59

you can get a ticket for your issue, it will be resolve then,